Refund policy

RETURN AND REFUND POLICY

Last updated: October 12, 2026

Thank you for shopping with Verdelique. We want you to feel confident about every purchase. Please review the following return, cancellation and refund terms before placing your order.

30-DAY RETURN WINDOW

Eligible products may be returned within 30 days after the order is marked as delivered.

To qualify for a return, the product must be:

• Unused and in its original condition
• Free from scratches, stains, food residue, odors or other signs of use
• Returned with its original packaging, accessories, manuals and included components
• Accompanied by valid proof of purchase or an order number

Products that do not meet these conditions may be refused or may qualify only for a partial refund.

HOW TO REQUEST A RETURN

Before sending an item back, contact us at service@verdelique.com with:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs if the product is damaged, defective or incorrect

Do not return an item without prior authorization. After your request is reviewed, we will provide return instructions and the applicable return address.

VERIFIED RETURN ADDRESS

Room 802, Haipeng Building, No. 13 Changfa Middle Road, Bantian Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong, China.

Do not send returns to the registered business address unless our customer-care team specifically instructs you to do so.

RETURN SHIPPING

For returns based on preference, color choice, accidental ordering or another reason not caused by Verdelique, the customer is responsible for return shipping costs.

If an item arrives damaged, defective or incorrect and the claim is approved, Verdelique will provide an appropriate solution and cover reasonable return costs where a return is required.

Original shipping charges are non-refundable unless the return results from an error by Verdelique or the product is confirmed to be damaged or defective.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Inspect your order promptly after delivery.

If your item arrives damaged, defective or incorrect, contact service@verdelique.com within 7 days of delivery. Include your order number and clear photographs of:

• The product
• The damage or defect
• The internal and external packaging
• The shipping label

Please retain all packaging until the claim has been resolved.

NON-RETURNABLE ITEMS

The following items cannot normally be returned:

• Products that have been used for cooking, food preparation or serving
• Products showing food residue, stains, odors, scratches or heat damage
• Products damaged through misuse, improper care or failure to follow instructions
• Products missing original packaging, accessories or included components
• Personalized or customized products
• Gift cards
• Final-sale or clearance products identified as non-returnable before purchase

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order.

We will try to assist, but we cannot guarantee changes or cancellations after the order has entered processing, been fulfilled or been transferred to a shipping carrier.

If an order has already shipped, it must be handled according to the return procedure described above.

REFUNDS

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow 3–5 business days for Verdelique to process an approved refund.

After processing, your bank, card issuer or payment provider may require an additional 5–10 business days to display the funds in your account.

If more than 15 business days have passed since your refund was approved, contact service@verdelique.com.

EXCHANGES

We do not guarantee direct exchanges. If you would like a different item, color or model, please request a return for the eligible original product and place a new order separately.

CONTACT

Verdelique is owned and operated by Shenzhen Honghuanyun Technology Co., Ltd.

Email: service@verdelique.com
Website: https://verdelique.com
Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM EST
Response Time: Normally within 24 hours on business days